Careers | Fashion Journal

Westhill is renowned for the quality, authenticity and durability of its solid Gold and Silver goods. With a passion for creativity rooted in Industrial Design, we offer refined jewellery from a rational mindset. Proudly made locally with meticulous attention to detail, and with materials and longevity in mind.

As a casual Dispatch & Production Assistant, you’ll be required a few days per week to help coordinate the creation of our made-to-order pieces. From the moment a customer purchases right through to dispatch of their exceptional quality, personalised order. Providing hands-on production support in the workshop and keeping the customer updated with progress along the way.

We’re currently expanding our in-house capabilities in Marrickville, Sydney, where you’ll play a key role in maintaining high standards for product quality and customer experience. In exchange we’ll provide you with a unique opportunity to engage in local production, learn and develop your own skills and knowledge base.

• Monitor incoming orders and organize them into batches to streamline production processes.
• Proactively communicate with customers through email, providing timely updates on their order status and addressing any inquiries or concerns they may have.
• Implement strategies to enhance order accuracy and reduce processing time, ensuring a seamless experience for customers.
• Collaborate with the production network to coordinate order fulfillment and ensure timely delivery.
• Set up 3D Prints and remove finished parts from the machine. No experience required here, just a willingness to learn.
• Provide hands-on assistance in the workshop, including the removal of sprues from raw castings or prepping tools for polishing. Again, no direct experience required.
• Component and Packaging Inventory management. Ordering replacement stock from suppliers to eliminate downtime.
• Packing and shipping of orders.
• Manage returns and exchanges, ensuring smooth operations and customer satisfaction.

KEY SKILLS

• 2 Years Experience in production, order management, or a similar role within the manufacturing or design industry. Design degree graduates will also be considered
• Exceptional organisational skills
• High attention to detail
• Excellent communication and interpersonal skills for engaging with customers and suppliers
• Ability to proactively solve problems and manage challenges and changes in the production process.
• A positive ‘can do’ attitude
• Willingness to learn new hands-on techniques

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