As 2IC, you lead by example, supporting the Store Manager to build a capable, confident team and a strong store culture. You drive training in pricing and selection, coach team performance day-to-day, and support with admin and communication to keep the team on track.
PRICING AND SELECTION EXPERT
- Oversee that pricing KPIS are consistently met with accuracy.
- Responsible for the quality of stock by ensuring selections aligned with standards, reviewing reductions and providing instruction to the team to adapt to stock levels.
- Actively provide ongoing training in selection and pricing through regular feedback to individual team members.
LEADERSHIP AND TEAM PERFORMANCE
- Drive team performance and growth, aligned with store KPIs.
- Set the pace, assign zones, and lead with consistent communication.
- Ground the team in our values, maintaining proactive energy and focus.
- Engage in performance discussions and journals, on-the-spot feedback and follow-up coaching.
- Support training and skill development across the team.
- Equip and develop your management and supervisor team to confidently step into leadership when required.
ADMIN AND REPORTING
- Complete admin and reporting accurately and on time to support smooth store operations.
CUSTOMER SERVICE AND SHOP FLOOR
- Deliver warm, values-aligned service in every interaction.
- Maintain a clean, safe, and well-presented shop floor at all times.
- Step in confidently to resolve basic customer or member questions and issues.
- Role model service excellence and support a positive, collaborative team environment.
- Carries out floor duties with focus – monitoring fitting rooms, maintaining tidiness, and putting out stock efficiently.
- Stay alert to potential theft risks and follow prevention procedures to keep the store safe for all.
POLICY AND SAFETY
- Maintain high standards for floor and back-of-house presentation.
- Stay alert and responsive to WHS risks, theft activity, and team wellbeing concerns.
- Uphold and promote store policies and procedures, ensuring the team consistently follows best practices to maintain a safe workplace.
CULTURE AND VALUES
- Growth is Power – You actively seek, apply, and share feedback to grow your skills and lift the team.
- Meaningful Interactions – You create genuine, intentional moments with customers and teammates—every interaction counts.
- Second to None – You take pride in delivering exceptional, consistent outcomes – never settling for “good enough”.
- Own Your Impact – You take full responsibility for your attitude, actions, and follow-through – every day, every shift.
LEADERSHIP SUPPORT
- Support team management in other management team duties and responsibilities as required.
PROBATION PERIOD
This role includes a 3 – 6 month probation – a chance to settle in, build confidence, and see if the role is the right fit for you. It also gives us time to confirm it’s a good match on our side. You’ll receive regular feedback and support, with clear milestones to guide your growth. We take a no-surprises approach, so expect ongoing, on-the-spot feedback throughout this period.
WHY JOIN US?
- Be part of our movement to make secondhand the first choice
- Build deep expertise in resale pricing, selection, and service excellence
- Join a team where values shape how we show up
- Take part in annual leadership summits and development opportunities
- Enjoy employee discounts on pieces you love
- Build a growth mindset and develop leadership skills you’ll carry forward into your future.
Click ‘apply now’ to submit your cover letter and CV to the employer and we’ll send you weekly updates on fashion jobs in Melbourne from FJ Careers.
link